If you have created a video outside of Relay or in another program and would like to upload it into Relay, you can do it by completing the instructions below.
Types of Media Formats for Uploading: The types of media files that can be directly uploaded are .mp4, .wmv, .avi, and .mov. Please see TechSmith's Supported File Type Guide for more information.
Step 1: Login to Relay by going to https://athens.techsmithrelay.com and entering your login credentials.
Step 2: When in Relay, click on the “Create” button in the upper-left hand corner of the screen. In the drop-down menu that appears, select “Upload Media”. (see image below)
Step 3: When the Upload Media window appears, you can either drag-and-drop your media from your computer into the box outlined by dashes or click on the “Select Files to Upload” button. If you drag-and-drop your media, skip to Step 5. (see image below)
NOTE*: If the media doesn’t seem to work or be recognized, click the “View Media Requirements” link in the bottom-left corner of the pop up window and double check that the file you are trying to upload is an accepted media type.
Step 4: Locate your media on your computer. Select it and then click “Open”. If desired, you can select multiple videos at once. (see image below)
Step 5: Your media will now begin uploading. You will see the progress of your upload indicated by gray dashed lines behind the name of the video. Once the video is uploaded, you will see the gray lines turn green as the video is processing. (see image below)
NOTE*: DO NOT shut your computer off or let it go into sleep mode while the files are uploading or processing. The computer shouldn’t be shut down, put into sleep mode, or the browser closed until you get the confirmation notice shown in Step 6.
Step 6: Once your video has processed, you will get a solid green bar behind the video name with a check mark on the right hand side. Click the “Close” button at this point. (see image below)
Step 7: You should see your media appear in your library. It may take some time for the screenshot of the video to appear. However, as long as the video shows up in the library, it is ready to go. Click on the video to double-check that it has successfully uploaded. (see image below)
Step 8: If your video appears in the Relay Player, you are ready to go. Depending on the length of the media you uploaded, you may have to give it a few minutes to appear in the player. (see image below)