To begin recording videos using TechSmith Relay, you will need to download and install the Relay Recorder on your computer. You can download the recorder on any computer you use. Therefore, if you use a different computer at home and at the office, you can install the recorder on both machines.
You will only need to install the recorder one time on each computer you use. After the initial install, you will only be prompted to launch the recorder when creating videos. The Recording a Video in Relay instructions explain how to do that.
For now, to download the Relay Recorder on a new computer, please complete the following steps:
Step 1: Login to Relay by going to http://athens.techsmithrelay.com. From the login screen, click on the “Record” button located in the upper-left hand corner of the screen. (see image below)
Step 2: In the window that appears, click “Download”. (see image below)
Step 3: Save the file to your computer and run it. This will install the Relay Recorder on the computer. (see image below)
Step 4: Upon successful installation, you should receive a message that the process is complete. Go back to Relay and click the “Close” button if the window still appears. (see image below)
NOTE*: When you first install the new recorder on a machine, you will need to logout of Relay and sign back in so it can sync. This needs to be done with all new installs. After the first initial install, you will not have to log in and out again.
Step 5: Click on the person icon in the upper-right hand corner of the screen and select “Sign Out”. (see image below)
Step 6: When you have logged out of the system, click “Sign In” and complete the login process until you return to the initial login page as seen in Step 1.
Step 7: When on the login screen, click the “Record” button again. (see image below)
Step 8: This time, when the launch window appears, you may be prompted to open the Relay Recorder. If so, go ahead and open the software. If you are not prompted, click on the “Launch Now” link to launch the recorder. (see image below)
Step 9: Once the recorder appears on your screen, the process is complete and you will be able to record videos from your computer. (see image below)
Please remember that once the recorder is installed on a computer, you will not have to install it again to record in the future. These instructions are intended for a one time install of the Relay Recorder. Once the recorder is installed on a computer, you can easily record videos by following the instructions.