Enabling Excel to Open QuikPay Report Files
Nelnet Business Solutions has identified three different methods for enabling Excel to accept and open online-generated files following the recent Office update, released July 12, 2016.
Important Note: Both Option 1 and Option 2 are one-time changes, while Option 3 will require users to go through the process each time they attempt to open a downloaded report from QuikPay.
Option 1: Microsoft Excel Settings change
Step 1: Open Microsoft Excel
Step 2: Go to File menu and select Options
Step 3: Select Trust Center and click the Trust Center Settings button
Step 4: Select Protected View and uncheck the 'Enable Protected View from files originating from the Internet' check box.
Option 2: QuikPay Settings Change
Step 1: Open and log into QuikPay using Internet Explorer
Step 2: Go to Settings and select Internet Option
Step 3: Select Security and click on the Trusted Sites button
Step 4: Type https://quikpayasp.com into the 'Add this website to the zone:' field and click the 'Add' button
Note: After the website is successfully added, any browser can be used.
Option 3: Unblock Individual Files
Step 1: Download the XLS file
Step 2: Right Click and choose Properties
Step 3: Click the 'Unblock' button
Note: This option needs to be performed for every file.